A business email is essential.
You want something professional rather than [email protected] or [email protected] If you don’t have a business name, at least use your name.
Other than your specific domain name address ([email protected]), Gmail is the most popular and professional email these days. Please retire your AOL address – they scream outdated and technologically challenged. Same with hotmail.The challenge with using email addresses that your service provider gives you (Verizon, Cox, Comcast, etc.) is that you lose the address if you ever change services.
A business phone number is ideal, but not always financially possible for VAs when just starting out. A dedicated line for business lets you have a professional voicemail and security that the phone will always be answered in a professional manner.
If you ever coordinate events for clients (or yourself) you need to know about EventBrite. The website allows you to create an event, let people register, sell tickets, and even accept payment online. It’s a fantastic tool that is free (other than the payment portal) and greatly assists in tracking attendance and communicating with attendees via email. Check it out for yourself at EventBrite.
Many virtual assistants struggle with managing their time. Some work all day, and since the office is at home, they can work all night completing projects, looking for new clients, researching virtual tools, using social networking sites… Sometimes this time in front of the computer pays off, but for many, it’s time spent without much to show for it.
Others find that their focus is pulled in other directions. Laundry needs to get done, they don’t want to miss Oprah, they spend an hour talking with the neighbor who was outside walking the dog… Next thing they know, the day is almost over and little work was done to grow their business or assist their clients to the best of their ability.
If you have difficulty with time management, chunk your day. Schedule your day so you complete what is needed. If you need to spend time following up with new business leads, schedule it on your calendar for an hour chunk. Need to complete a project for one of your clients?...
You are thinking about becoming a virtual assistant but don’t know if you have the right software and equipment? Here are the basics:
Anything else will depend on the services you are offering and the clients you will be assisting. The basics listed above should be enough to get you started.
Google has done it again. They have created yet another cloud-based solution for virtual assistants and businesses. The online form. It sounds simple and even a little boring, I know. But here’s what makes it great.
1. The forms are easy to create
2. They look professional and have themes and question types you can use
3. The results get automatically put into a spreadsheet for you
4. You can easily create charts and graphs with the data collected
5. It’s part of the Google Docs offerings, so if you already use Google Docs, the forms are a natural progression
Try it for yourself: Google Forms
New virtual assistants who are not extremely tech savvy will struggle with the decision of building a website or going without. Start-up budgets are often low and if a skill isn’t building websites, finding a designer or building a site can be daunting.
Today, having a web presence is important. Even if a potential client meets you at a networking event or hears about you through a referral, chances are they will want to visit your website before deciding to work with you. You are a business owner and need a professional business presence.
So what are easy, cost effective options for building a website? There are many, but let’s look at two:
I’m writing to you from a borrowed Mac laptop. My trusty PC died a couple days ago at the end of my workday, without warning. My immediate reaction was, “Agh!! I run my entire business from this computer! What am I going to do?!?” My next thought was, “Oh yeah. I have a virtual business. I can access my documents and databases from anywhere. I’m going to pour myself a glass of wine and start my evening. I’ll work off a borrowed computer tomorrow and it will be business as usual.”
Think for a minute about what would happen if you had to be without your computer or physical work space without warning. Do you feel panic rising to the surface? Are you worried how you will be able to assist your clients? There are many free and easy programs that will help you do that.
Here’s a quick and easy checklist of the absolute basics you should have available to you virtually:
On the occasions our service issues cannot be resolved over the internet, it can feel like torture to wait for a live person on the other end of the phone. I’m sure we can agree that talking to a computer isn’t the most comforting way to have a phone conversation.
At Get Human you will find the phone numbers for over 500 common companies, and the quickest way to speak to a human without waiting for the endless menus of options.
Have the Get Human list handy the next time you need to dispute a cell phone bill or make a last minute flight change for you or a client. Your sanity is worth it!
One of the more popular requests VAs get from their clients is to help schedule appointments. This can be a tricky and time consuming project if you need to find a day and time that works with multiple people. Here’s a website that will make finding the perfect meeting time easier than ever: TimeBridge
TimeBridge is a web-based application that makes scheduling and leading meetings incredibly Timebridge also helps you follow up after your meeting. As the Timebridge Team says, “Think of us as your calendar-wrangling, agenda-making, note-taking, team-motivating, secret weapon in the battle against workplace inefficiency.”
You can choose from two account types: Free and Plus. The Plus account is far less expensive than you would think, and both accounts offer the option of using Timebrige’s conference call and webinar services.